Return & Refund Policy

At AnimalTransportPro, we are committed to providing reliable, professional, and safe animal transportation services. Because our services involve transportation scheduling, travel coordination, documentation processing, and reserved logistics, our refund policy is designed to ensure fairness for both our clients and our operations team.

By booking our services, you agree to the terms outlined below.

Booking Deposits

Non-Refundable Deposits

All booking deposits made to reserve transportation services are non-refundable once scheduling and travel arrangements have begun.

This includes:

• Transportation reservations
• Travel route planning
• Carrier scheduling
• Documentation preparation
• Administrative processing fees

Deposits secure your pet’s transport slot and prevent scheduling conflicts.

Cancellation Policy

Client Cancellations

More Than 7 Days Before Scheduled Transport

Clients may qualify for a partial refund excluding:

• Processing fees
• Administrative costs
• Reserved scheduling expenses

Less Than 7 Days Before Scheduled Transport

Cancellations made within 7 days of the scheduled transportation date are generally non-refundable due to finalized travel arrangements and reserved logistics.

Same-Day Cancellation

Same-day cancellations are strictly non-refundable.

Refund Eligibility

Situations Eligible for Review

Refund requests may be reviewed under the following circumstances:

• Transportation service could not be provided due to company-related issues
• Duplicate payment made by the client
• Approved cancellation under eligible timeframes
• Service unavailability in the requested location

All refund reviews are handled on a case-by-case basis.

Non-Refundable Situations

Refunds Will Not Be Issued For:

• Delays caused by weather conditions
• Airline schedule changes
• Customs or documentation delays
• Incorrect information provided by the client
• Refused deliveries
• Failure to provide required travel documents
• Client absence during pickup or delivery
• Changes requested after transportation scheduling is finalized

Transport Delays

Transportation Delays

While we strive to maintain all scheduled transportation timelines, certain delays may occur due to:

• Weather conditions
• Traffic or road closures
• Airline operational delays
• Government regulations
• Animal safety concerns

Such delays do not automatically qualify for refunds.

Refund Processing

Refund Processing Time

Approved refunds are typically processed within:

• 5–10 business days for card payments
• 3–7 business days for digital payment methods
• Bank processing times may vary depending on the financial institution

Client Responsibility

Client Responsibilities

Clients are responsible for:

• Providing accurate transport information
• Submitting required health and travel documents
• Ensuring pets are fit for transportation
• Being available during pickup and delivery windows

Failure to meet these responsibilities may affect refund eligibility.